Privacy policy
This Privacy Policy describes how God Save The Coffee (hereinafter, the “Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on godsavethecoffee.es (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
Collection and use of your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. “Personal information” refers to information that individually identifies or describes you, as well as information that can be related or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit directly through our Services may include:
- Contact details Includes your name, address, phone number, and email.
- Order information Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information Includes your username, password, security questions, and other information used for account security purposes.
- Customer support information Includes the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this data; however, this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (the “Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, thereby enabling us to perform our contract with you.
- When you visit our Site, open or click the emails we send, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How we use your personal information
- Provision of services and products. We use your personal information to provide you with the Services and thereby perform our contract with you, which includes processing your payments, fulfilling orders, sending you notifications related to your account as well as your purchases, returns, exchanges, or other transactions, creating, maintaining, and administering your account, arranging shipping, facilitating returns or exchanges, and other features and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In that case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, and to display ads for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6(1)(f) of the GDPR.
- Communications and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in being able to respond to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.
Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences) and to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and on other websites.
Most browsers accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and functionalities, to function improperly or become unavailable. In addition, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.
Disclosure of your personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request, or otherwise consent that we disclose certain information to third parties, such as to send you products or through the use of social media widgets or single sign-on integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
- In connection with business transactions, such as mergers or bankruptcies; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, as well as our rights, those of our users, and others.
We disclose the following categories of personal and sensitive data about users for the reasons described above in “How we collect and use your personal data” and “How we disclose personal data”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated with us or not under our control, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not by itself imply any endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of minors under 16 years of age.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, such rights are not absolute and may apply only in certain circumstances, allowing us to deny your request in certain cases as permitted by law.
- Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
- Right to deletion: You may have the right to request the deletion of the personal information we maintain about you.
- Right to correction: You may have the right to request correction of inaccurate personal information we maintain about you.
- Right to portability: You may have the right to receive a copy of the personal information we maintain about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you may reply directly to our denial.
- Manage communication preferences: We may send you promotional emails, and you may opt out at any time using the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please note that exercising any of these rights will not result in any discrimination by us. We may need to collect information from you to verify your identity—such as your email address or account information—before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized that agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with the competent local data protection authority. For the EEA, you can consult this list of data protection supervisory authorities.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and external service providers and partners in those countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by phone, email us at marketing@godsavethecoffee.es, or contact us at Avenida del General Perón, nº29, planta 16, Madrid, M, 28020, ES.
For purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the controller of your personal information.
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